How to offer Remote Assistance to LAN users with Group Policy

Before I found this policy, I thought that I had to implement an Exchange setup or rely upon XP Messenger and Passport -- both unacceptable solutions for my organization. Remote Assistance, popularized by XP's Windows Messenger, doesn't need a complex exchange or other SIP server to function. With minimal configuration to your domain systems, you can offer remote assistance to other LAN users. This process is called Unsolicited Remote Assistance. Here's how it works:

* Create a Group Policy Object (GPO) that will affect Machine accounts.
* Under Computer Config, select Administrative Templates, System and then Remote Assistance.
* Enable both policies and populate the permissible groups with a domain group of your choice -- such as Domain Admins, Technicians, Helpdesk, etc. In addition to this entry, the group/user that offers must also be a local system administrator.
* For further details, enter the Help and Support system and enter Offer as the search criteria.

Rate this Tip To rate tips, you must be a member of SearchWinIT.com. Register now to start rating these tips. Log in if you are already a member. Submit a Tip Digg This!     StumbleUpon     Del.icio.us    RELATED GLOSSARY TERMS Terms from Whatis.com − the technology online dictionary Microsoft Management Console  (SearchWinIT.com) snap-in  (SearchWinIT.com) virtual desktop manager  (SearchWinIT.com) Zero Administration  (SearchWinIT.com) RELATED RESOURCES 2020software.com, trial software downloads for accounting software, ERP software, CRM software and business software systems Search Bitpipe.com for the latest white papers and business webcasts Whatis.com, the online computer dictionary DISCLAIMER: Our Tips Exchange is a forum for you to share technical advice and expertise with your peers and to learn from other enterprise IT professionals. TechTarget provides the infrastructure to facilitate this sharing of information. However, we cannot guarantee the accuracy or validity of the material submitted. You agree that your use of the Ask The Expert services and your reliance on any questions, answers, information or other materials received through this Web site is at your own risk.